Refund policy

Returns & exchanges

Acorn takes steps to ensure all orders are as specified by the buyer. Once a custom product is ordered, Acorn will email the buyer a proof of the product. If necessary, only two interations of design are allowed.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders.

Defective Items
Here at Acorn, we take great pride in the quality of our products. We are constantly revising our production techniques for goods made in house in order to ensure that we are providing our customers with the best product on the market. Likewise, we only work with the absolute best and most proven providers who maintain strict quality control standard themselves.

If there is an issue with the customization due to an error by Acorn, please reach out to us at cs@acornhomecollection.com as soon as you receive the item. Pictures of the item can be sent to cs@acornhomecollection.com and if deemed that it was Acorn's error, we will replace the item as soon as possible and will advise you as to what to do with the original product. If an item is sold out or discontinued, we will issue you store credit for the cost of the item and any shipping expenses.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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While we strive to ensure this will never happen, if you do receive a broken or defective product, please reach out to us immediately. We will replace the defective item as soon as possible and will advise you as to what to do with the original product. If an item is sold out or discontinued, we will issue you store credit for the cost of the item and any shipping expenses.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@acornhomecollection.com.